Work4Flow Connects LogicMonitor Edwin AI to ServiceNow

Oct 6, 2026
Work4Flow and LogicMonitor developed an Agent to Agent connection that brings Edwin AI event correlation, metrics, root cause analysis, and diagnostic guidance into ServiceNow incidents.

In a press release, Work4Flow and LogicMonitor announced an Agent to Agent connection that brings Edwin AI investigation capabilities into ServiceNow. ServiceNow AI agents can request information from Edwin AI as an incident investigation progresses.

The connection supports event correlation and AI investigation using LogicMonitor observability data and its ITOps Context Graph. Edwin AI can supply alert metrics, insight metrics, root cause analysis, alert summaries, insight summaries, and diagnostic guidance directly to a ServiceNow incident.

LogicMonitor remains the source of the observability intelligence. Work4Flow worked with LogicMonitor product and engineering teams on the ServiceNow architecture, integration, and agent implementation.

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