Stonly Introduces Knowledge Agents to Keep Customer Service Information Up to Date

Stonly has launched Knowledge Agents, a new AI capability designed to help customer service organizations maintain accurate and current information announced in a press release. The system continuously monitors source materials and live support data to detect changes, inconsistencies, and gaps, then drafts specific updates for human review and approval.

Knowledge Agents connect to multiple data sources such as resolved tickets, internal drives, websites, and documentation systems. They automatically identify where content updates are needed across help centers and knowledge bases, generate precise edits, and present them in a dashboard for review. The platform also includes a Knowledge Health Score feature that audits content for broken links, duplicates, and inconsistencies.

Teams can issue prompt-based instructions to automate large-scale knowledge management tasks, such as replacing outdated terms or updating procedures across documents. According to Stonly, the new system helps ensure that both human agents and AI tools operate from reliable and up-to-date information.

Knowledge Agents are available now for enterprise customers through Stonly’s platform.