INFORM Launches AI Software for Airport Passenger Assistance

Oct 1, 2026
Passenger Assistance Dispatching combines demand forecasts, live operational data and decision support for airport assistance teams.

INFORM launches Passenger Assistance Dispatching, a cloud software service for airports, the company announced in a press release. The system supports assistance for travelers with reduced mobility, unaccompanied minors, VIPs and other passengers requiring special services.

The software combines demand forecasts, live operational data and decision support to help dispatchers identify bottlenecks and assign staff. Mobile workflows provide field teams with updates, while standardized interfaces connect the service with existing airport systems.

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