ServiceNow Unveils Yokohama Release with AI and Workflow Enhancements

ServiceNow has announced the Yokohama release of its platform, which introduces significant advancements in AI, connected data, and automated workflows announced on their website. This release aims to address the complexities enterprises face with scattered data and disjointed workflows by providing a unified platform that enhances decision-making and operational efficiency.

The Yokohama release includes the introduction of AI Agent solutions, which streamline the development, deployment, and governance of AI agents across various enterprise functions such as IT, CRM, and HR. The platform now features an AI Agent Orchestrator to ensure seamless collaboration among AI agents, along with an AI Agent Studio that simplifies the setup process with guided instructions.

Additionally, the release enhances the Common Services Data Model (CSDM) to provide a single system of record for both live and AI agents, facilitating rapid innovation and scalability. The Workflow Data Fabric allows organizations to connect to enterprise-wide data sources without leaving the ServiceNow platform, transforming data into actionable insights.

ServiceNow's new ServiceNow Studio offers an integrated environment for building and automating workflows, further accelerating implementation and improving observability. The Yokohama release also introduces new accessibility features, including voice input and Text Adjust, to promote inclusivity and innovation across enterprises.