Quiq Expands Platform with Voice AI and New Enterprise Brand

Quiq has introduced Voice AI and a new brand identity, announced in a press release. The company aims to help enterprises transition from limited AI pilots to production systems that maintain consistency and oversight across the entire customer journey.

The updated platform integrates voice, messaging, and human agents into a single system that preserves context throughout interactions. Voice AI allows customers to move between voice and messaging without losing continuity, while human agents can access complete interaction histories when escalation occurs. Each conversation follows the same configurable rules to ensure reliability and brand alignment.

Quiq stated that global enterprises in sectors such as retail, hospitality, and consumer services are already using the platform in production environments. One retailer operates a single AI agent across four brands, seven countries, and multiple communication channels simultaneously, adapting in real time to brand voice, language, and customer history.

The new brand reflects Quiq’s focus on connected, transparent, and well-governed AI systems. The company plans to continue investing in visibility into AI performance, coordination between AI and human agents, and consistent execution across all customer interactions.