Metcash Adds Coveo Conversational Search to Retailer Portal

Oct 5, 2026
Metcash is adding Coveo conversational search to its AskROSS communications portal for independent retailers. The system will answer natural language questions and support self service access to business information.

Metcash and Coveo Solutions Inc. announced in a press release an expanded partnership that will add conversational search to Metcash's AskROSS communications portal for business customers.

The system will let independent retailers ask questions in natural language and receive answers based on information available through the portal. Metcash also plans to surface the same guidance within support agent tools.

The project expands Metcash's existing use of Coveo in Sorted, its online wholesale marketplace. Publicis Sapient is working with the companies on the retailer experience and the content and service systems supporting it.

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