Appian survey finds 60% of Australian workers caught AI errors

Oct 8, 2026
An Appian survey of 500 Australian workers found that 60% had identified an AI error at work, while only 14% fully trusted AI generated output in their organization.

Appian says 60% of Australian workers surveyed had personally identified an AI error at work, according to a company press release. Only 14% fully trusted AI generated output used within their organization, while more than one in five said employees were discouraged from challenging AI recommendations or decisions.

Among respondents, 20% said the most significant AI error they encountered caused a customer service issue, while 13% reported operational disruption. Almost half said the error caused more than a minor inconvenience, including financial, compliance or reputational consequences.

The survey found that 94% opposed allowing AI to make decisions affecting employees or customers without limits or human oversight. Appian commissioned Zoho Research to survey 500 Australian workers during the third quarter of 2026.

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